- Immediately protect clients from subsequent incidents of misconduct, including abuse, neglect, misappropriation, and injuries of an unknown source.
- Investigate all allegations of misconduct.
- Document all results of any investigation.
Wisconsin law requires that certain services programs report allegations of caregiver abuse, neglect, or financial exploitation and take certain precautions when these types of allegations arise. Under the Caregiver Law, workers at adult family homes, ambulance service providers, certified personal care providers, community-based residential facilities, community substance abuse services, community support programs, and comprehensive community services all must report any allegations of caregiver abuse or neglect to the Division of Quality Assurance (DQA) of the Wisconsin Department of Health Services (DHS) as needed. Likewise, emergency mental health services programs, facilities that serve people with developmental disabilities, home health agencies, hospices, hospitals, mental health day treatment services for children, nursing homes, outpatient community mental health or developmental disabilities programs, residential care apartment complexes, and rural medical centers have mandatory reporting requirements. In addition to reporting the allegations, employees must take the following actions: