How to Protect Nursing Home Residents and Report Abuse

While most nursing home residents receive excellent, quality care, there also are some residents of nursing homes who may not only receive substandard care, but may actually be the victims of nursing home abuse or neglect. In many cases, it is staff members who neglect their duties to care for a nursing home resident or are actually abusive, either physically or emotionally, to the resident. However, there also are cases in which a nursing home resident is the perpetrator of the abuse toward another resident. In either case, it is essential that all individuals who have a loved one living in any type of facility know how to protect their loved and one and report any signs of abuse or neglect.

If you suspect that someone is abusing or neglecting a resident in a nursing home, assisted living facility, or community based residential facility, you should try and document as much evidence as possible about the incidents of abuse or neglect. You should take pictures of any physical injuries and seek medical treatment for the victim’s injuries, if needed. Try to document the times and locations at which abuse or neglect has occurred, as well as the name and position of the perpetrator, if the perpetrator is known to the victim. You also should document the statements of any witnesses to the abuse or neglect, such as other family members visiting your loved one, roommates, or visitors of roommates.

Once you have gathered all of this information, you can make a complaint to the appropriate authorities. In the state of Wisconsin, you can contact the appropriate regional office of the Division of Quality Assurance (DQA), which is the state agency responsible for ensuring the health, safety, and welfare of Wisconsin residents. You also can file a complaint with DQA by sending an email to DHSwebmailDQA@wisconsin.gov or by calling DQA at 1-800-642-6552.

The nursing home abuse lawyers of Boller & Vaughan pride themselves on advocating on behalf of clients who suffer injuries at the hands of their caregivers, no matter whether those injuries from result from abuse or neglect in a nursing home or in any type of long-term care facility. We can seek compensation for you through the legal system, while you and your family can concentrate on healing, recovering from any trauma that you might have experienced, and moving on with your life. Don’t hesitate to contact our office today and learn how we can help.


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